Development and involvement are the means of ensuring people commitment and loyalty for the organization.

The correlation between necessity of enhancing skills / knowledge of the people and the business outcome must be clearly established by the strategic management processes. This link provides context for the organization to develop its people for mutual benefit. For developmental programs to be successful the people must feel the need for the knowledge / skill to accomplish their tasks, which can be established through cascading of the high level strategic goals at individual level.

People involvement starts with their participation in exercise to gain consensus, extends to involvement in improvement activities and ultimately culminating in empowerment to make decisions in the business interests of the company.

Through development, people are equipped with necessary wherewithal to accomplish the business goals and through involvement of people the organization ensures that the acquired knowledge and skills are put to use in the most productive way which enable companies to achieve their targeted business goals.

Critical success factors influencing people development and involvement are:

• Creating compelling need for development among people
• Aligning individual goals with those of organizational goals
• Providing opportunities to put the learning acquired through training into use and thus enriching people experience
• Empowering people to use their knowledge and experience for the benefit of the organization
• Building long term relationship through care for people and encouraging participative decision making
• Devising management systems and rewards schemes encouraging people involvement and commitment