The model is based on the premise that “excellent results with respect to performance, society, customer and people are achieved through leadership driving policy & strategy, that is delivered through people, processes and partnerships ”.
The model recognizes that there are several approaches to sustainable excellence in all aspects of performance and is non-prescriptive in nature. The model is typically represented through the block diagram as shown below:
As can be seen that the model is based on nine criteria (represented by nine boxes above) five of them are called enablers (what an organization does - practices), which are interlinked between them, and the rest four are results criteria (what an organization achieves - performance), interlinked between them and linked to enablers through processes.
The arrows apart from indicating that results are caused by the enablers, signify the dynamic nature of the model that learning from the results can be used to improve enablers, which in turn leads to improved results.
The model was initially meant to assess the applications for awards but more and more organizations were adopting the model as a management tool for self assessment and a basis for quality and improvement programmes. EFQM also realized the importance of model as a basis for strategic direction that it could provide to an organization and their objective therefore became to “provide a model that ideally represents business excellence philosophy and can be applied in practice to all organizations irrespective of country, size, sector or stage along their journey to excellence”. EFQM then benchmarked its model against the best award models in the world and also taking the inputs from its stakeholder the EFQM model for business excellence in its present form has evolved through various revisions time to time.
BE Introduction |
BE Evolution |
BE Concepts |
BE Results orientation |
Customer Focus |
Leadership |
Management By Processes and Facts |
People Development |
Continuous learning, innovation and improvement |
Partnership Development |
Coporate Social Responsibility |
|
